Shipping policy
SHIPPING POLICY
Last updated: July 8, 2026
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Destinations
We ship to Romania and all EU member states. If your country is not available at checkout, please contact us directly.
3. Delivery Times
- Romania: 2–5 business days
- EU countries: 2–6 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or other circumstances beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the weight of your order. Any applicable customs duties or import taxes for deliveries outside Romania are the responsibility of the customer.
5. Carriers
We work with trusted carriers including Fan Courier, DPD, and other logistics partners to ensure safe and timely delivery.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
8. Contact
For any shipping-related questions, please contact us:
MYHOOKAH SRL Piața 1 Mai nr. 1, Ap. 1 Carei, cod poștal 445100, județul Satu Mare România CUI: 52733934 Website: hookahzone.eu